Client Manager - Payroll

Key responsibilities:

• • • • To look after a range of payrolls and contribute to the firm’s aim to offer an accurate and quality service.

Management of Clients

• • • • To co-ordinate compliance, service delivery and ensure that the information is collected in the most efficient manner, timetabling work wherever possible to suit the needs of the client.
      • To ensure that compliance deadlines are met.
      • To identify opportunities for providing other relevant services.
      • To maintain accurate and up to date client records on CCH.
      • To produce file notes of any client meetings or telephone calls and circulate, as appropriate, to other staff members responsible for the client.
      • To report any client dissatisfaction immediately via the Payroll Client Services module and/ or the complaints procedure.
      • To ensure that clients receive notices in a timely manner.
      • To bring any problems to the Team Leader’s attention immediately.

Management of Work

• • • • To plan own time to ensure delivery of a timely and efficient service to clients.
      • To work flexibly, where required, to accommodate the need of the whole department.

Communication

• • • • To communicate the firm’s values and objectives both externally and internally in a positive and motivational manner.
      • To liaise with staff in other departments where applicable to ensure a complete and prompt service for clients.
      • Contribute as a team player.

Self-Management

• • • • To take an active role in own personal development.
      • To manage personal time and working practices to maximise profitability and protect the good reputation of the firm.
      • To maintain the highest standards of personal organisation, setting an example to more junior members of staff.

Experience, Knowledge, Skills and Qualifications required:

• • • • Ability to process payrolls in accordance with departmental procedures and legislation.
      • Manage the submission of client payroll data.
      • Liaising with clients to ensure submission deadlines are met.
      • Issuing payslips, summary reports and PAYE information to clients.
      • BACS and electronic banking of salaries.
      • Maternity, paternity and adoption pay administration.
      • SSP administration (including the completion of SSP1 forms).
      • User reports for NHS pension scheme data.
      • Auto Enrolment provisions.
      • Setting up of new payrolls on appropriate software.
      • Technically compliant and gives due consideration to risk.
      • Liaison with HMRC.
      • Dealing with ad hoc payroll queries from clients and staff.
      • Ability to build relationships internally across departments and externally.
      • Works as a team and considers the needs of the whole department.
      • Is a positive influence within the team and deals with problems/issues constructively.
      • Asks for feedback on own performance and seeks out opportunities for development.
      • Plans effective use of time and consistently meets deadlines.
      • Good communication skills, both written and verbal.
      • Demonstrates attention to detail.

Our application form takes just a few minutes to complete and includes some diversity questions. MHA is a committed member of Access Accountancy and as such, we track our diversity stats and actively work to improve on these, year on year, looking at new ways to promote our roles to the widest audience. Any data collected is fully anonymised before sharing with any external parties, as per our Data Protection Policy and is not visible to hiring managers, or used in any way during the selection process.

Req ID: 1449